If you or your admin set up optional PIN custom security entry (4, 6, 8, or 10 digits), you will need to enter a PIN to view the TOTP on the app. This custom security option is configured on the QR code / URL app enrollment realm running on SecureAuth IdP version 9.3.
- On the Authenticate app, tap the iOS cog icon or the Android vertical ellipses icon to open the Settings screen.
- Use the Change PIN options to change the app PIN or to send a request to SecureAuth Support, as shown on the following sample Accounts and Settings screens:
iOS open Settings screen: Android open Settings screen: