Documentation

 

 

Failover to a backup server can occur in these scenarios:

    • Communications are faulty with the target SecureAuth IdP.
    • RADIUS server receives no response.
    • RADIUS server receives errors from SecureAuth IdP.

Failover to a SecureAuth IdP RADIUS backup server is configured under Step B: IdP Realms configuration, Add IdP Realm in the Configuration topic.

Failover scenario: Primary RADIUS server fails over to secondary, functioning RADIUS server

[25/Oct/2018:13:18:16 -0700]  ERROR   IdPAPIAccess: Primary IdP server failed: https://secureauth.company.com/SecureAuth3. Checking failover servers.
[25/Oct/2018:13:18:16 -0700]  INFO    IdPAPIAccess: Falling back to server: sa01.company.com
[25/Oct/2018:13:18:17 -0700]  INFO    AuditLog: Start authentication session for user: user-adm; NAS-IP: 123.45.67.89
[25/Oct/2018:13:18:17 -0700]  DEBUG   RadiusLibFacade: sending response: id=230 type=Access-Challenge
[25/Oct/2018:13:18:17 -0700]  DEBUG   RadiusLibFacade: sending response: id=231 type=Access-Challenge
[25/Oct/2018:13:18:17 -0700]  DEBUG   RadiusLibFacade: sending response: id=232 type=Access-Challenge
[25/Oct/2018:13:18:17 -0700]  DEBUG   RadiusLibFacade: sending response: id=233 type=Access-Challenge
[25/Oct/2018:13:18:18 -0700]  DEBUG   RadiusLibFacade: sending response: id=234 type=Access-Challenge
[25/Oct/2018:13:18:18 -0700]  DEBUG   RadiusLibFacade: sending response: id=235 type=Access-Challenge
[25/Oct/2018:13:18:18 -0700]  INFO    SARadiusServer: GTCHandler has been called.
[25/Oct/2018:13:18:19 -0700]  DEBUG   RadiusLibFacade: sending response: id=236 type=Access-Challenge
[25/Oct/2018:13:18:39 -0700]  INFO    SARadiusServer: GTCHandler has been called.
[25/Oct/2018:13:18:39 -0700]  DEBUG   RadiusLibFacade: sending response: id=237 type=Access-Challenge
[25/Oct/2018:13:18:40 -0700]  DEBUG   RadiusLibFacade: sending response: id=238 type=Access-Accept
[25/Oct/2018:13:18:40 -0700]  INFO    AuditLog: Granted access to user: user-adm; NAS-IP: 123.45.67.89


Failover scenario: Primary RADIUS server fails over to other non-functioning RADIUS servers

[25/Oct/2018:14:22:27 -0700]  INFO    AuditLog: Abandoned previous session for user: user-adm; NAS-IP: 123.45.67.89
[25/Oct/2018:14:22:27 -0700]  ERROR   IdPAPIAccess: Primary IdP server failed: https://secureauth.company.com/SecureAuth3. Checking failover servers.
[25/Oct/2018:14:22:28 -0700]  INFO    AuditLog: Start authentication session for user: user-adm; NAS-IP: 123.45.67.89
[25/Oct/2018:14:22:28 -0700]  DEBUG   RadiusLibFacade: sending response: id=6 type=Access-Challenge
[25/Oct/2018:14:22:28 -0700]  DEBUG   RadiusLibFacade: sending response: id=7 type=Access-Challenge
[25/Oct/2018:14:22:28 -0700]  DEBUG   RadiusLibFacade: sending response: id=8 type=Access-Challenge
[25/Oct/2018:14:22:28 -0700]  DEBUG   RadiusLibFacade: sending response: id=9 type=Access-Challenge
[25/Oct/2018:14:22:28 -0700]  DEBUG   RadiusLibFacade: sending response: id=10 type=Access-Challenge
[25/Oct/2018:14:22:28 -0700]  DEBUG   RadiusLibFacade: sending response: id=11 type=Access-Challenge
[25/Oct/2018:14:22:29 -0700]  INFO    SARadiusServer: GTCHandler has been called.
[25/Oct/2018:14:22:29 -0700]  INFO    IdPAPIAccess: Password authentication failed: invalid; message: AppId is unknown.
[25/Oct/2018:14:22:29 -0700]  INFO    PasswordState: User/Password verification failed for user: user-adm.
[25/Oct/2018:14:22:29 -0700]  DEBUG   RadiusLibFacade: sending response: id=12 type=Access-Reject
[25/Oct/2018:14:22:29 -0700]  INFO    AuditLog: Denied access request by user: user-adm; NAS-IP: 123.45.67.89


Failover scenario: Primary RADIUS server fails over to secondary server that fails; failover attempt to third server is successful

[25/Oct/2018:14:30:55 -0700]  ERROR   IdPAPIAccess: Primary IdP server failed: https://secureauth.company.com/SecureAuth3. Checking failover servers.
[25/Oct/2018:14:30:55 -0700]  INFO    IdPAPIAccess: Falling back to server: sa01.secureauth.com
[25/Oct/2018:14:30:56 -0700]  INFO    AuditLog: Start authentication session for user: user-adm; NAS-IP: 123.45.67.89
[25/Oct/2018:14:30:56 -0700]  DEBUG   RadiusLibFacade: sending response: id=13 type=Access-Challenge
[25/Oct/2018:14:30:56 -0700]  DEBUG   RadiusLibFacade: sending response: id=14 type=Access-Challenge
[25/Oct/2018:14:30:56 -0700]  DEBUG   RadiusLibFacade: sending response: id=15 type=Access-Challenge
[25/Oct/2018:14:30:56 -0700]  DEBUG   RadiusLibFacade: sending response: id=16 type=Access-Challenge
[25/Oct/2018:14:30:57 -0700]  DEBUG   RadiusLibFacade: sending response: id=17 type=Access-Challenge
[25/Oct/2018:14:30:57 -0700]  DEBUG   RadiusLibFacade: sending response: id=18 type=Access-Challenge
[25/Oct/2018:14:30:57 -0700]  INFO    SARadiusServer: GTCHandler has been called.
[25/Oct/2018:14:30:57 -0700]  DEBUG   RadiusLibFacade: sending response: id=19 type=Access-Challenge
[25/Oct/2018:14:31:18 -0700]  INFO    SARadiusServer: GTCHandler has been called.
[25/Oct/2018:14:31:18 -0700]  DEBUG   RadiusLibFacade: sending response: id=20 type=Access-Challenge
[25/Oct/2018:14:31:18 -0700]  DEBUG   RadiusLibFacade: sending response: id=21 type=Access-Accept
[25/Oct/2018:14:31:18 -0700]  INFO    AuditLog: Granted access to user: user-adm; NAS-IP: 123.45.67.89

============================
Primary IdP Host:
secureauth.company.com
Backup IdP Host:
secureauth2.company.com,sa01.secureauth.com
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