Use this guide to configure the Account Management (Help Desk) Page, which enables administrators and help desk teams to modify and update user profiles.
The Account Management page is equipped with various features to easily allow help desks to manage user accounts, including username search to retrieve accounts, password reset, account status options (lock / unlock / disable / enable), and user profile fields.
Once an account is displayed on the page, the help desk can enter new information (mobile number, personal email address); update existing information (new home address, last name change); and update Multi-Factor Authentication information, including setting PIN numbers, selecting Knowledge-based Questions, resetting Device Recognition information, and revoking devices / browsers provisioned for Time-based Passcode generation, Push Notifications, and Push-to-Accept Login Requests.
Depending on the configured directory permissions, all of the changes made on the Account Management page are written to and updated in the corporate data store. This significantly reduces directory management time and costs.