Use this guide to configure the Challenge Question function for Help Desk Authentication. The Challenge Question lets a Help Desk staff member verify an end-user's identity by asking a question only that user can answer. This feature of Multi-Factor Authentication helps secure the enterprise against Social Engineering Attacks in which an intruder masquerades as an employee asking for help.
1. Configure the User Self-services Account Update realm in which to input the Challenge Question and Answer
2. Create a New Realm or access an existing realm in which Help Desk is used as a Multi-Factor Authentication method
3. Configure the following tabs in the Web Admin
The Registration Methods tab in SecureAuth IdP Version 9.0 has been renamed Multi-Factor Methods as of Version 9.0.1