Arculix Mobile app user guide

User profile

Tap the user profile icon in the top right to make edits to your user profile in these fields:

Fast Switch menu

The Fast Switch feature allows you to quickly switch accounts with one tap. This feature is available when you have more than one account paired in the app. See Multi-accounts for more information.

Fast Switch display information. Access to Fast Switch is hidden if you only have one account. When there is more than one account in the mobile app, the following rules occur:

Workstations

Displays the number of paired workstations.

To view paired workstations, and to add or remove workstations, tap Workstations.

To learn more about the Workstations function, see Workstations

Devices

Displays the number of paired devices.

To view the paired devices, tap Devices.

Auth Profile Strength

Determines the strength of your authentication profile.

A number below 100% means your authentication profile is incomplete. This is configurable by your organization and used to establish device trust and enable secure lifecycle management.

To update your authentication profile strength, tap the shield icon.

Recent transactions

Dashboard list. Scroll up and down the page to view a history of authentication events.

Dashboard polling. Dashboard polling refreshes data for pending transactions instead using push notifications. This setting is activated on a policy set by your administrator.

Pending transactions. Transactions waiting for your approval are highlighted on the Dashboard.

Pending transaction is highlighted

Pair a mobile device

You can pair a mobile device by scanning a QR code.

There are two ways to pair your device:

Use passwordless login

You can scan a QR code for passwordless login on web pages that support Arculix Mobile login.

The web page must be set up for passwordless login by your organization.

Use offline login

You can scan a QR code that contains a time-based one-time password (TOTP) for offline authentication.

The web page must be set up for offline login by your organization.

Device camera scan

Coming soon! A new feature allows you to scan Arculix QR codes using the camera on your mobile device without first opening the Arculix Mobile app.

When you scan an Arculix QR code using your device camera, it will suggest opening the Arculix Mobile app. After the Arculix Mobile app opens, it automatically switches to the QR scan view in the app and seamlessly processes the QR code.

Coming soon! Use device camera to scan Arculix QR code

Unlock Offline codes

This feature is in place when you have App Lock turned on in Arculix Mobile.

Your system administrator might have a policy that requires you to enter a passcode to view the offline code.

If this is the case, there is a label during the transaction request in Arculix Mobile that indicates it requires a passcode to unlock the offline code to complete MFA.

There is a label in the Account Settings that indicates whether there is a policy that requires the use of a passcode to unlock the offline codes.

TOTP Code

For offline login to your workstation or any TOTP-enabled web page, enter the TOTP code.

Access settings

To edit or delete the offline authenticator data, tap the pen icon in the top right.

Add offline authenticator

To add an offline authenticator, tap the + icon on the top right.

You can then scan a QR code or enter it manually.

General

Learn more about your version of the Arculix Mobile app or tap Help to be redirected to the Arculix Movile app user guide.

Preferences

Set your preferences for in-app notifications and language.

Arculix Lite switch. Optional feature set by your system administrator in Arculix. If this is available in the app, the slider allows you to switch the app into Basic Mode with a simplified display. The Basic Mode has only one screen (Dashboard) with access to QR scan and Settings.

Security

Add another layer of security by turning on App Lock. When you turn on this feature, it requires you to enter a passcode (PIN) or use biometrics like Face ID to approve an authentication request or to view offline codes.

App Lock setting

When this option is turned on and the app detects a change in biometrics, like adding or removing a fingerprint on the mobile device, it will unpair all accounts.

You must turn on and set up a Passcode first before you can enable Face ID. The Passcode option is the fallback method in case the the biometrics method does not work.

Turn on Passcode and Face ID in the App Lock settings

Your system administrator might have a policy that requires you to set an App Lock to view offline codes. If this is the case, you will receive a notification during MFA to turn on App Lock and set a passcode (PIN).

Depending on your organization settings, you'll set up a 4-digit or 8-digit passcode (PIN). If you've previously set up a PIN and there is a policy change, it might require you to change your PIN.

Accounts

To edit or view your account settings, tap the account name. On the page for the selected account, you can do the following:

To add another account, tap Add Account.

To unpair and remove this mobile device from your account in Arculix, tap Delete this device.

Use TOTP code

View the TOTP code for offline login to your workstation.

Log Out

To remotely close all applications running on your workstation and log out of your workstation, tap Log Out.

Lock

To remotely lock your workstation, tap Lock.

Settings (gear icon)

To unpair your workstation or to pin the workstation in the list, tap the gear icon.