Troubleshooting

Symptom-first fixes for the SecureAuth Agent Authority failures admins hit most often, each linking to the deep page with full setup steps.

Symptom-first fixes for the failures admins hit most often. Find your symptom below and expand it for the cause and fix — each links to the deep page with full setup steps.

Next steps

FAQ — quick answers to the questions we hear most.
Policies — the rule grammar behind every allow and deny.
Audit log — confirm what actually happened on a specific call.

Security and data handling

How SecureAuth Agent Authority encrypts stored credentials, isolates per-user access, and records audit events — verifiable facts, not a compliance checklist.

FAQ

Answers to common questions about SecureAuth Agent Authority, for administrators who set up the gateway and for the end users who connect their AI agents to it.

Troubleshooting

Claude doesn't show a newly authorized tool

GitHub blocks the connector until an org owner approves it

Microsoft 365 admin consent fails with AADSTS650052

A connection is stuck or won't complete

An agent can't see any tools at all

One tool is blocked at call time even though it's listed

A tool response comes back with values redacted

Sign-in fails after changing your identity provider

Next steps

On this page