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Configure custom email provider

By default, SecureAuth Connect sends verification codes and notifications through the built-in SecureAuth SMTP server. You can replace this with your organization's own SMTP server to control deliverability, branding, and compliance with your email policies.

Prerequisites​

  • Tenant administrator access
  • SMTP server credentials (hostname, port, username, password)

Set up custom SMTP provider​

  1. Go to Tenant Settings > Message Providers.

  2. Select the Emails tab.

  3. Select Custom SMTP as the provider.

  4. Enter the required SMTP settings:

    SettingDescription
    SMTP Auth MechanismSelect Plain, CRAM-MD5, or LOGIN based on your server configuration.
    SMTP HostEnter your SMTP server hostname or IP address.
    SMTP PortEnter the port number: 587 (TLS), 465 (SSL), 25 (standard), or 2525 (alternative).
    UsernameEnter the SMTP service account username.
    PasswordEnter the SMTP service account password.
    Sender Friendly NameEnter the display name that appears in the From field for recipients.

    Custom SMTP configuration

  5. Click Save.

Test email delivery​

  1. Go to the Send test message section.
  2. Enter a test email address.
  3. Click Send.
  4. Confirm the test email is received and formatted correctly.

See also​