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Push notification (Mobile app)

SecureAuth Connect push notification authentication sends a sign-in approval request to the user's paired mobile device through the SecureAuth Authenticate app. The user approves or denies the request with a single tap, without entering a code.

Use cases​

Push notification fits when you want a fast, low-friction mobile factor.

  • Frequent sign-ins: Users approve with one tap instead of reading and typing a code. This is the fastest of the mobile authentication methods.
  • Workforce and B2B: Employees on managed devices get a familiar approve/deny prompt similar to other enterprise push MFA tools.
  • Complement to passwords: Use push as a second factor after password sign-in to add possession-based verification with minimal friction.

Push notification is not the best fit when users are in environments where push delivery is unreliable (poor connectivity, restricted notification settings), or when you need protection against real-time phishing relay attacks (consider Symbol instead).

How push notification works​

  1. The user enters their identifier on the sign-in page and selects Push.
  2. SecureAuth Connect sends a push notification to the user's paired mobile device.
  3. The user taps Approve (or Deny) on the notification in the SecureAuth Authenticate app.
  4. If approved, authentication completes and the user is signed in.

Prerequisites​

  • The user must install and pair the SecureAuth Authenticate app. See Pair your mobile device.
  • An administrator must enable Push at the workspace level.
How to pair your mobile device

Pairing your mobile device with SecureAuth Authenticate is a one-time setup. After pairing, your device is available for all mobile authentication methods your administrator has enabled.

Prerequisites: Download and install SecureAuth Authenticate from the Apple App Store or Google Play.

  1. Launch the User Portal and sign in.
  2. In the left navigation, click Devices.
  3. Click Pair New Device.
  4. Click Click to Reveal to display the pairing QR code.
  5. Open SecureAuth Authenticate on your mobile device and select QR Scan.
  6. Scan the QR code.
  7. Complete biometric authentication on your device and tap Next.
  8. Select a confirmation method, enter the confirmation code, and confirm the pairing.

After pairing, sign out and sign back in to verify the mobile authentication methods are available.

For detailed steps with screenshots, see Pair your mobile device.

Enable push notification as an authentication method​

  1. In your workspace, go to Authentication > Settings.
  2. Select the Methods tab.
  3. Select the Push check box.
  4. Click Save.

Add push notification to an identity pool​

  1. Go to Users > your identity pool > Sign-in and Sign-up.
  2. Under First-Factor Authentication Methods or Second-Factor Authentication Methods, click + Add method and choose Push.
  3. To set Push as the preferred method, click the three-dot menu and select Make Preferred.
  4. Click Save.

See also​