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Configure SMS provider

Configure Twilio as the SMS provider to deliver one-time password (OTP) verification codes and notification messages to your users via text message.

Prerequisites​

  • Tenant administrator access
  • A Twilio account with a verified phone number or messaging service

Set up Twilio as SMS provider​

  1. Go to Tenant Settings > Message Providers.

    See Access tenant settings

  2. Select the SMS tab.

  3. Select Twilio as the provider.

    SMS provider configuration

  4. Enter the required Twilio settings:

    SettingDescription
    Twilio SIDYour Twilio Account SID from the Twilio console.
    Twilio Auth TokenThe authentication token associated with your Twilio account.
    FromThe sender phone number, short code, or messaging service registered with Twilio. Use E.164 format (for example, +16175551212).

  5. Click Save.

Test your configuration​

  1. Go to the Send test message section.
  2. Enter a recipient phone number in E.164 format.
  3. Click Send.
  4. Confirm the test message is received and the OTP code displays correctly.

See also​