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Pair your mobile device

Pair your mobile device with SecureAuth Authenticate to enable push notification, Symbol, and QR code authentication methods. Pairing is a one-time setup. After you pair your device, it is available for all mobile authentication methods that your administrator has enabled.

Prerequisites​

Download and install SecureAuth Authenticate before pairing your device.

Pair your device​

  1. Launch the User Portal and sign in.

    User Portal application menu showing Applications, Profile, Security, Privacy, and Devices options

  2. In the left navigation, click Devices.

    Devices page showing "No Paired Devices" message with a "Pair New Device" button

  3. Click Pair New Device.

  4. Click Click to Reveal to display your device pairing invitation.

    Device pairing invitation with a reveal button

  5. Open SecureAuth Authenticate on your mobile device and select QR Scan.

  6. Scan the QR code with your mobile device.

  7. Review the account requirements on your mobile device and tap Next.

    Mobile screen showing account requirements for biometric access

  8. Complete biometric authentication and tap Next.

  9. When prompted to choose a confirmation method, select an option to receive a confirmation code.

  10. Enter the confirmation code on your mobile device.

  11. Confirm that you want to pair your device with your account.

    Confirmation dialog showing device pairing prompt

  12. When you see the congratulations message, tap OK.

    Mobile screen showing pairing success message

  13. Return to the User Portal and verify your paired device appears.

    User Portal showing paired device confirmation

Test your setup​

After pairing, sign out and sign back in. The mobile authentication methods your administrator enabled (Push, Symbol, or QR Code) should now be available on the sign-in page.

See also​