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Hybrid: Getting started

A SecureAuth hybrid deployment is available for new and existing customers, and for air-gapped organizations.

  • New customers: Administrators must use the Identity Platform release 19.07+ workflow to set up a hybrid deployment. The workflow gives context and descriptions for the tasks to be performed, and provides rich information that describes prerequisites and detailed steps.

  • Existing customers: Organizations upgrading from a previous SecureAuth IdP version can see the Upgrading section.

  • Organizations that are air-gapped must use SecureAuth IdP 9.2.x exclusively. Contact SecureAuth Support (1-866-859-1526) or your Customer Success Manager for details.


Organizations currently using SecureAuth IdP can work with the Project Manager to perform an in-place upgrade. Get started by creating a support ticket and selecting I would like to upgrade or migrate to a new Identity Platform version from the "Submit a request" dropdown. A SecureAuth Project Manager will contact you.

End-user workflow

End users can use the MFA methods that you have enrolled them in to log in with a desktop or mobile app.

Before logging in, end users must define answers to security questions, set up a YubiKey device, register a phone number to receive a call or text to obtain passcodes, or set up other MFA methods that allow them to log in. They can follow instructions customized by the administrator and sent to them in email.Preparing end users for 2FA log in