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  • Release Notes
    • What's new
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          • Getting Started
            • What is the SecureAuth® Identity Platform?
              • Cloud: Getting started
                • Hybrid: Getting started
                  • Search tips
                  • Changes between 20.06 and 19.07
                  • Migrating to the SecureAuth® Identity Platform on the cloud
                    • Architecture
                      • Cloud architecture for SecureAuth® Identity Platform
                      • Hybrid architecture for SecureAuth® Identity Platform
                      • Hybrid architecture detailed video
                    • Protocols and standards
                    • Preparing end users for 2FA log in
                      • Passwordless secure login
                      • How SecureAuth FIDO2 WebAuthn works
                  • Data Store Management
                    • SecureAuth Connector installation
                      • SecureAuth Connector troubleshooting
                      • Data store integrations
                        • Add Active Directory data store
                          • Azure Active Directory configuration
                            • Add Azure Active Directory data store
                              • Add LDAP data store
                                • Add NetIQ eDirectory data store
                                  • Add Oracle DB data store
                                    • Add SQL Server data store
                                      • View and edit data store integration
                                      • List of stored profile field properties
                                      • Oracle database tables and stored procedures configuration
                                        • SQL user data store tables and stored procedures configuration
                                          • Active Directory attributes mapping to profile properties reference
                                          • API Documents
                                            • Authentication API guide
                                              • Biometric API endpoints
                                                • Device Recognition authentication API guide
                                                  • FIDO2 WebAuthn API endpoints
                                                    • Identity Management API guide
                                                      • Multi-Factor Authentication API guide
                                                        • Profile Validation API guide
                                                          • Symbol-to-Accept API endpoints
                                                            • User status API endpoints
                                                              • Validate OTP Authentication API guide
                                                              • SecureAuth Apps
                                                                • Authenticate App v20.03.02 documentation for iOS and Android
                                                                  • Prerequisites
                                                                  • Optional pre-populate the enrollment URL
                                                                    • Optional PIN custom security set up
                                                                    • Optional Helpdesk contact set up
                                                                      • Offline registration in disconnected (air-gapped) environments
                                                                        • Connect an account to your user profile
                                                                          • Connect with a QR code
                                                                          • Connect with a URL
                                                                        • Login requests from Push Notifications
                                                                          • Accept request received on the app
                                                                          • Accept request from a notification on the app
                                                                          • Accept request on a paired watch
                                                                          • Accept symbol on a paired watch
                                                                          • Accept touch/fingerprint or face request received on the app
                                                                          • Accept symbol in mobile app to log into VPN client
                                                                          • Accept TOTP in VPN client from mobile app or watch
                                                                        • App account management
                                                                          • Copy a passcode
                                                                          • Delete an account
                                                                          • Reconnect an account
                                                                          • Rename an account
                                                                        • PIN creation and management
                                                                          • Create a PIN
                                                                          • Create a new PIN
                                                                          • Change a PIN
                                                                          • Log into an account with a PIN
                                                                        • Troubleshooting SecureAuth Authenticate app
                                                                          • Fix "Account disconnected" issue
                                                                      • Login for Mac v20.09.02 configuration guide
                                                                        • Login for Windows v20.09.01 configuration guide
                                                                          • SecureAuth Passcode App v2.0 for Mac
                                                                            • SecureAuth Passcode App v19.10.02 for Windows
                                                                              • SecureAuth® RADIUS Server v20.12 documentation
                                                                                • Prerequisites for RADIUS server
                                                                                • SecureAuth Identity Platform configuration
                                                                                • Install the SecureAuth® Identity Platform RADIUS Server
                                                                                • Upgrade
                                                                                • Configuration
                                                                                  • SecureAuth Identity Platform RADIUS Server admin console
                                                                                  • Step A: Settings configuration
                                                                                  • Step B: IdP realms configuration
                                                                                  • Step C: RADIUS Clients configuration
                                                                                  • Export or import the RADIUS configuration
                                                                                  • Client user interface configuration options
                                                                                • End user enrollment
                                                                                  • Single screen login workflows
                                                                                  • Multi-screen login workflows
                                                                                  • Multiple devices registered for second-factor authentication
                                                                                • Troubleshooting SecureAuth RADIUS Server
                                                                                  • Enable RADIUS server logs
                                                                                  • View GUID added to the X-Request-ID header
                                                                                  • View sample logs for RADIUS failover scenarios
                                                                                  • Increase memory for RADIUS server
                                                                                  • Import certificate to RADIUS trust store
                                                                                  • View Adaptive Authentication login failure scenarios
                                                                            • Global MFA Management
                                                                              • Global multi-factor authentication (MFA) methods overview
                                                                                • Authentication apps global MFA settings
                                                                                  • Email global MFA settings
                                                                                    • FIDO2 WebAuthn global MFA settings
                                                                                      • PIN global MFA settings
                                                                                        • Security questions global MFA settings
                                                                                          • Symantec VIP global MFA settings
                                                                                            • Text message global MFA settings
                                                                                              • Voice phone call global MFA settings
                                                                                                • YubiKey global MFA settings
                                                                                                • Authentication Policies
                                                                                                  • How policies are used in the Identity Platform
                                                                                                  • Policy configuration overview
                                                                                                    • Add and edit a policy
                                                                                                      • Adaptive authentication rules settings in a policy
                                                                                                      • Blocking rules settings in a policy
                                                                                                      • Dynamic IP Blocking settings
                                                                                                        • Define login workflow and multi-factor methods settings in a policy
                                                                                                        • Resource settings in a policy
                                                                                                        • Machine learning user risk score calculations
                                                                                                          • SecureAuth User Risk settings
                                                                                                          • Application Manager
                                                                                                            • Application Manager overview
                                                                                                              • Microsoft 365 application integration
                                                                                                                • Salesforce application integration
                                                                                                                • SAML application integration
                                                                                                                • Application template library master list
                                                                                                                • Administration
                                                                                                                  • Dashboard insights
                                                                                                                    • Device Recognition
                                                                                                                      • HID hard token support
                                                                                                                        • Identity Management tools
                                                                                                                        • Mobile Login Requests (Push Notifications) registration method for multi-factor authentication
                                                                                                                          • Multi-factor app enrollment QR code configuration
                                                                                                                            • Multi-factor app enrollment URL configuration
                                                                                                                              • OpenID Connect and OAuth 2.0 configuration
                                                                                                                                • Role-based access control configuration
                                                                                                                                  • SAML attribute consumption configuration
                                                                                                                                    • Web proxy server configuration
                                                                                                                                    • Integrations
                                                                                                                                      • .NET custom applications integration using Windows Identity Foundation
                                                                                                                                        • Microsoft 365 application integration
                                                                                                                                          • Outlook Web Access (OWA) 2016 configuration
                                                                                                                                            • PagerDuty (SP-initiated) integration guide
                                                                                                                                              • PAM RADIUS installation and configuration guide
                                                                                                                                                • Remote Desktop Web Access 2016 integration
                                                                                                                                                  • Salesforce application integration
                                                                                                                                                  • SAML application integration
                                                                                                                                                  • ServiceNow (SP-initiated) integration guide
                                                                                                                                                  • Knowledge Base
                                                                                                                                                    • Appliance info
                                                                                                                                                      • Identity Platform virtual appliance specifications
                                                                                                                                                        • Identity Platform virtual appliance security hardening details
                                                                                                                                                          • Windows Server 2019 or 2016 - Identity Platform virtual appliance baseline security hardening settings
                                                                                                                                                          • Chain legacy realm to use New Experience realm
                                                                                                                                                            • Configure a Custom Identity's SPN to Leverage IWA Auth
                                                                                                                                                              • Configure token or cookie settings
                                                                                                                                                                • Creating a template realm
                                                                                                                                                                  • Identity Platform HTTP security header best practices
                                                                                                                                                                    • SAML integrations using AssertionConsumerServiceIndex hotfix
                                                                                                                                                                      • SecureAuth Backup Tool Usage
                                                                                                                                                                        • SecureAuth cloud services
                                                                                                                                                                          • SecureAuth compatibility guide
                                                                                                                                                                            • SecureAuth non-production environment policy
                                                                                                                                                                              • SecureAuth product deployment guide
                                                                                                                                                                                • SecureAuth recommendations for Windows patches
                                                                                                                                                                                  • Microsoft Windows updates - June 2020
                                                                                                                                                                                  • Microsoft Windows updates - May 2020
                                                                                                                                                                                  • Microsoft Windows updates - April 2020
                                                                                                                                                                                • Service announcements and vulnerabilities
                                                                                                                                                                                  • SecureAuth security advisory – AngularJS client-side template injection
                                                                                                                                                                                    • SecureAuth security advisory – Machine Key Randomization
                                                                                                                                                                                    • Setting the default theme for new realms
                                                                                                                                                                                      • Support biometric options in login workflow with Authenticate app
                                                                                                                                                                                        • Third party software licenses and notices
                                                                                                                                                                                        • Troubleshooting
                                                                                                                                                                                          • SecureAuth IdP / Identity Platform Appliance audit trail event ID list
                                                                                                                                                                                          • Glossary
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                                                                                                                                                                                          • SecureAuth Apps
                                                                                                                                                                                          • SecureAuth® RADIUS Server v20.12 documentation
                                                                                                                                                                                          • Troubleshooting SecureAuth RADIUS Server

                                                                                                                                                                                          Troubleshooting SecureAuth RADIUS Server

                                                                                                                                                                                          Use the topics in this section to help you solve problems.

                                                                                                                                                                                          • Enable RADIUS server logs

                                                                                                                                                                                          • View GUID added to the X-Request-ID header

                                                                                                                                                                                          • View sample logs for RADIUS failover scenarios

                                                                                                                                                                                          • Increase memory for RADIUS server

                                                                                                                                                                                          • Import certificate to RADIUS trust store

                                                                                                                                                                                          • View Adaptive Authentication login failure scenarios

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