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Launch SessionGuardian Desktop

After successfully registering your profile photo, SessionGuardian Desktop starts automatically with your activated profile.

Troubleshooting block screens

If you see a "Webcam Failure" or "Authorized User Not Found" message, SessionGuardian may be using the wrong webcam. By default, it selects the built-in webcam when multiple cameras are available.

Fix: "Authorized User Not Found"

If SessionGuardian doesn’t recognize your face, it may be using a different webcam than expected.

Authorized User Not Found Block Screen

Authorized User Not Found block screen

To resolve:

  1. Position yourself in front of the other webcam so SessionGuardian can recognize you.

  2. Once the block screen disappears, update your preferred webcam:

    1. Click the SessionGuardian icon in the system tray.

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    2. If the icon is not visible, click the up arrow to expand the tray.

    3. Double-click the SessionGuardian icon to open the application.

      image.png

    4. In the Web Camera list, select your preferred webcam.

      image.png

    5. Confirm that the selected webcam’s indicator light turns on.

Fix: "Webcam Failure"

If SessionGuardian detects an issue with your webcam, try the following:

  • Disconnect one of the webcams if multiple are connected.

  • Wait 30 seconds to see if SessionGuardian detects the other webcam.

  • If the issue persists, contact your support team for assistance.

Webcam Failure block screen

Webcam Failure block screen

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