Accessing SecureAuth Support for SessionGuardian
Note
SessionGuardian is now part of SecureAuth and is officially referred to as SecureAuth SessionGuardian. If you were previously a SessionGuardian customer, you'll now use the SecureAuth Support Portal to access support, submit requests and manage projects.
As of March 10, 2025, SessionGuardian Support has been fully migrated to SecureAuth Support.
All SessionGuardian customers should now use the SecureAuth Support Portal for assistance, project setup, or registration help.
Bookmark this site for future access: support.secureauth.com
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SecureAuth Support Portal landing page
Activate your SecureAuth Support account
Before submitting a request, you must activate your SecureAuth Support Portal account. Your existing SessionGuardian email address remains valid, but you’ll need to create or reset your password the first time you log in.
As a SessionGuardian customer, if you were:
Onboarded before March 10, 2025, or
Instructed to activate SecureAuth Support for a specific project
You will need to create or reset your password using this password reset link.
Use the Day 1 registration email address associated with your active SessionGuardian project.
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Reset password page
Check your inbox for a confirmation email and follow the link to complete setup.
Create a SecureAuth Support account
If you're a SessionGuardian customer who does not yet have a SecureAuth Support account and were not part of the migration, follow these steps: you must create a new account before accessing the portal.
Go to support.secureauth.com.
On the Support Portal home page, at the top right, click Sign In.
Under New to SecureAuth Support?, click Sign up.
Enter your full name and email address.
If prompted, select the check box to confirm that you are not a robot.
Click Sign up.
Check your inbox for an email from SecureAuth.
Click Create a password and follow the instructions.
Submit a support request
Once your SecureAuth Support account is active, go to the Submit a Request form.
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Click "Submit a request"
To ensure your request reaches the correct support team:
In the list, select "I have a question or issue regarding SessionGuardian support".
Select "SessionGuardian support" from the list
Note
Selecting another option may delay your request.
Complete the form
Fill out all required fields marked with a red asterisk (*). Fields may vary depending on the request type.
Common request types include:
Registration/Activation Link – For onboarding to an existing project
Create New Project – To request a new SessionGuardian project
Technical Support – For general assistance or product support
Required fields include, but are not limited to:
Email Address – Use the email tied to your SessionGuardian project
Request Type – Select the relevant category from the list
Subject – Provide a brief summary (e.g., “Need registration link for Project XYZ”)
Description – Include your project name, what you're trying to do, and any issues or context
Attachments – Add screenshots or supporting documents, if needed
Click Submit when the form is complete.
View and manage your support activity
To view your submitted tickets and profile details:
Log in at support.secureauth.com
At the top right, click your username.
Select My activities to view your request history.
Under the Requests tab, you'll see a list of your submitted tickets, along with their status and activity logs.
