Corporate logotype
  • SecureAuth.com
  • Community
  • Support
Corporate logotype
  • Release Notes
    • Identity Platform
      • What's new
        • Resolved issues
          • Known issues
          • Identity Stores
            • Known issues
            • Login for Endpoints
              • What's new
                • Resolved issues
                  • Known issues
                • Getting Started
                  • Getting started for new SecureAuth administrators
                    • Passwordless in 21 days
                    • Cloud: Getting started
                      • Hybrid: New admin adoption overview
                        • Hybrid: Getting started
                          • Search tips
                          • Changes between 21.04 and 20.06
                          • Migrating to the SecureAuth® Identity Platform on the cloud
                            • Architecture
                              • Cloud architecture for SecureAuth® Identity Platform
                              • Hybrid architecture for SecureAuth® Identity Platform
                              • Hybrid architecture detailed video
                            • Protocols and standards
                            • Preparing end users for 2FA log in
                              • Passwordless secure login
                              • How SecureAuth FIDO2 WebAuthn works
                          • Data Store Management
                            • SecureAuth Connector installation
                              • SecureAuth Connector troubleshooting
                              • Data store integration overview
                                • Add Active Directory data store
                                  • Azure Active Directory configuration
                                    • Add Azure Active Directory data store
                                      • Add LDAP data store
                                        • Add NetIQ eDirectory data store
                                          • Add Oracle DB data store
                                            • Add SecureAuth Identity Store in the Identity Platform
                                              • Add SQL Server data store
                                                • View and edit data store integration
                                                • List of stored profile field properties
                                                • Oracle database tables and stored procedures configuration
                                                  • SQL user data store tables and stored procedures configuration
                                                    • Active Directory attributes mapping to profile properties reference
                                                    • SecureAuth Identity Store
                                                      • Use cases
                                                        • Temporary and seasonal workforce
                                                          • Non-corporate workforce
                                                            • Consumers
                                                            • SecureAuth Identity Store
                                                              • About the Identity Store
                                                              • Quick start: top Identity Store UI tasks
                                                                • Manage users
                                                                  • User data CSV file upload requirements
                                                                  • Add multiple users
                                                                  • Add a user
                                                                  • Change user status
                                                                  • Right to be forgotten (RTBF) request
                                                                  • Manage groups
                                                                    • Add a group
                                                                    • Add users to a group
                                                                    • Change group membership
                                                                  • Assign privileges
                                                                    • Assign privileges to a single user
                                                                    • Assign privileges to a group
                                                                  • Using a password policy
                                                                    • Using deny lists
                                                                      • Viewing user activity logs
                                                                    • Add SecureAuth Identity Store in the Identity Platform
                                                                      • SecureAuth Identity Store definitions
                                                                    • Developer Portal
                                                                      • SecureAuth Identity Store API
                                                                        • Before you begin
                                                                          • API characteristics
                                                                            • SecureAuth SCIM discussion
                                                                            • Use the Postman collection
                                                                              • Obtain credentials
                                                                              • Quick start: top 6 API tasks
                                                                                • SecureAuth IDS API v1.0
                                                                              • SecureAuth Mobile SDK
                                                                                • Before you begin
                                                                                  • SDK characteristics
                                                                                    • Android SDK setup
                                                                                      • Android SDK initialization
                                                                                        • Android SDK configuration
                                                                                          • Account enrollment
                                                                                            • Notifications and services
                                                                                              • Receive push notification
                                                                                              • Reply to push notification
                                                                                              • Manage enrolled accounts
                                                                                              • Generate TOTP
                                                                                              • Sync accounts (Android)
                                                                                          • iOS Framework setup
                                                                                            • iOS initialization
                                                                                              • Account enrollment
                                                                                              • Notifications and services
                                                                                                • Receive push notification
                                                                                                • Reply to push notification
                                                                                                • Manage enrolled accounts
                                                                                                • Generate TOTP
                                                                                                • Sync accounts (iOS)
                                                                                          • SecureAuth API Documents
                                                                                            • Authentication API guide
                                                                                              • Biometric API endpoints
                                                                                                • Delete user API endpoint
                                                                                                  • Device Recognition authentication API guide
                                                                                                    • FIDO2 WebAuthn API endpoints
                                                                                                      • Identity Management API guide
                                                                                                        • Multi-Factor Authentication API guide
                                                                                                          • Profile Validation API guide
                                                                                                            • Symbol-to-Accept API endpoints
                                                                                                              • User status API endpoints
                                                                                                                • Validate OTP Authentication API guide
                                                                                                              • SecureAuth Apps
                                                                                                                • Authenticate App v20.03.02 documentation for iOS and Android
                                                                                                                  • Prerequisites
                                                                                                                  • Optional pre-populate the enrollment URL
                                                                                                                    • Optional PIN custom security set up
                                                                                                                    • Optional Helpdesk contact set up
                                                                                                                      • Connect an account to your user profile
                                                                                                                        • Connect with a QR code
                                                                                                                        • Connect with a URL
                                                                                                                      • Login requests from Push Notifications
                                                                                                                        • Accept request received on the app
                                                                                                                        • Accept request from a notification on the app
                                                                                                                        • Accept request on a paired watch
                                                                                                                        • Accept symbol on a paired watch
                                                                                                                        • Accept touch/fingerprint or face request received on the app
                                                                                                                        • Accept symbol in mobile app to log into VPN client
                                                                                                                        • Accept TOTP in VPN client from mobile app or watch
                                                                                                                      • App account management
                                                                                                                        • Copy a passcode
                                                                                                                        • Delete an account
                                                                                                                        • Reconnect an account
                                                                                                                        • Rename an account
                                                                                                                      • PIN creation and management
                                                                                                                        • Create a PIN
                                                                                                                        • Create a new PIN
                                                                                                                        • Change a PIN
                                                                                                                        • Log into an account with a PIN
                                                                                                                      • Troubleshooting SecureAuth Authenticate app
                                                                                                                        • Fix "Account disconnected" issue
                                                                                                                    • Login for Linux v21.04 configuration guide
                                                                                                                      • Login for Mac v21.04 configuration guide
                                                                                                                        • Login for Windows v21.04 configuration guide
                                                                                                                          • SecureAuth Passcode App v2.0 for Mac
                                                                                                                            • SecureAuth Passcode App v19.10.02 for Windows
                                                                                                                              • SecureAuth® RADIUS Server v20.12 documentation
                                                                                                                                • Prerequisites for RADIUS server
                                                                                                                                • SecureAuth Identity Platform configuration
                                                                                                                                • Install the SecureAuth® Identity Platform RADIUS Server
                                                                                                                                • Upgrade
                                                                                                                                • Configuration
                                                                                                                                  • SecureAuth Identity Platform RADIUS Server admin console
                                                                                                                                  • Step A: Settings configuration
                                                                                                                                  • Step B: IdP realms configuration
                                                                                                                                  • Step C: RADIUS Clients configuration
                                                                                                                                  • Export or import the RADIUS configuration
                                                                                                                                  • Client user interface configuration options
                                                                                                                                • End user enrollment
                                                                                                                                  • Single screen login workflows
                                                                                                                                  • Multi-screen login workflows
                                                                                                                                  • Multiple devices registered for second-factor authentication
                                                                                                                                • Troubleshooting SecureAuth RADIUS Server
                                                                                                                                  • Enable RADIUS server logs
                                                                                                                                  • View GUID added to the X-Request-ID header
                                                                                                                                  • View sample logs for RADIUS failover scenarios
                                                                                                                                  • Increase memory for RADIUS server
                                                                                                                                  • Import certificate to RADIUS trust store
                                                                                                                                  • View Adaptive Authentication login failure scenarios
                                                                                                                            • Global MFA Management
                                                                                                                              • Global multi-factor authentication (MFA) methods overview
                                                                                                                              • Authentication apps global MFA settings
                                                                                                                                • Email global MFA settings
                                                                                                                                  • FIDO2 WebAuthn global MFA settings
                                                                                                                                    • PIN global MFA settings
                                                                                                                                      • Security questions global MFA settings
                                                                                                                                        • Symantec global MFA settings
                                                                                                                                          • Text message global MFA settings
                                                                                                                                            • Voice phone call global MFA settings
                                                                                                                                              • YubiKey global MFA settings
                                                                                                                                                • SecureAuth mobile services
                                                                                                                                                  • Admin troubleshooting FIDO2 WebAuthn error and warning messages
                                                                                                                                                    • Admin troubleshooting PIN support for FIDO2 WebAuthn
                                                                                                                                                    • Authentication Policies
                                                                                                                                                      • How policies are used in the Identity Platform
                                                                                                                                                      • Policy configuration overview
                                                                                                                                                        • Add and edit a policy
                                                                                                                                                        • Adaptive authentication rules settings in a policy
                                                                                                                                                          • Dynamic IP Blocking settings
                                                                                                                                                            • Define login experience and MFA settings in a policy
                                                                                                                                                              • Resource settings in a policy
                                                                                                                                                                • SecureAuth User Risk settings
                                                                                                                                                                • Application Managers
                                                                                                                                                                  • About the Internal Application Manager
                                                                                                                                                                    • Using the Internal Application Manager
                                                                                                                                                                      • Setting up an internal application
                                                                                                                                                                        • Connecting a legacy internal application
                                                                                                                                                                          • Redirect legacy realm URL for internal applications
                                                                                                                                                                          • Application Manager overview
                                                                                                                                                                            • Office 365 application integration
                                                                                                                                                                            • Salesforce application integration
                                                                                                                                                                            • SAML application integration
                                                                                                                                                                            • Secure Portal single sign-on configuration
                                                                                                                                                                              • Application template library master list
                                                                                                                                                                              • Administration
                                                                                                                                                                                • Dashboard insights
                                                                                                                                                                                  • Device Recognition
                                                                                                                                                                                    • HID hard token support
                                                                                                                                                                                      • Identity Management tools
                                                                                                                                                                                      • Mobile Login Requests (Push Notifications) registration method for multi-factor authentication
                                                                                                                                                                                        • Multi-factor app enrollment QR code configuration
                                                                                                                                                                                          • Multi-factor app enrollment URL configuration
                                                                                                                                                                                            • OpenID Connect and OAuth 2.0 configuration
                                                                                                                                                                                              • Role-based access control configuration
                                                                                                                                                                                                • SAML attribute consumption configuration
                                                                                                                                                                                                  • Web proxy server configuration
                                                                                                                                                                                                  • Integrations
                                                                                                                                                                                                    • .NET custom applications integration using Windows Identity Foundation
                                                                                                                                                                                                      • Outlook Web Access (OWA) 2016 configuration
                                                                                                                                                                                                        • PagerDuty (SP-initiated) integration guide
                                                                                                                                                                                                          • PAM RADIUS installation and configuration guide
                                                                                                                                                                                                            • Remote Desktop Web Access 2016 integration
                                                                                                                                                                                                              • ServiceNow (SP-initiated) integration guide
                                                                                                                                                                                                              • Knowledge Base
                                                                                                                                                                                                                • Appliance info
                                                                                                                                                                                                                  • Identity Platform virtual appliance specifications
                                                                                                                                                                                                                    • Identity Platform virtual appliance security hardening details
                                                                                                                                                                                                                      • Windows Server 2019 or 2016 - Identity Platform virtual appliance baseline security hardening settings
                                                                                                                                                                                                                      • Chain legacy realm to use New Experience realm
                                                                                                                                                                                                                        • Configure a Custom Identity's SPN to Leverage IWA Auth
                                                                                                                                                                                                                          • Configure token or cookie settings
                                                                                                                                                                                                                            • Creating a template realm
                                                                                                                                                                                                                              • Identity Platform HTTP security header best practices
                                                                                                                                                                                                                                • SecureAuth cloud services
                                                                                                                                                                                                                                  • SecureAuth compatibility guide
                                                                                                                                                                                                                                    • SecureAuth mobile services
                                                                                                                                                                                                                                      • SecureAuth non-production environment policy
                                                                                                                                                                                                                                        • SecureAuth recommendations for Windows patches
                                                                                                                                                                                                                                          • Microsoft Windows updates - June 2020
                                                                                                                                                                                                                                          • Microsoft Windows updates - May 2020
                                                                                                                                                                                                                                          • Microsoft Windows updates - April 2020
                                                                                                                                                                                                                                        • Service announcements and vulnerabilities
                                                                                                                                                                                                                                          • SecureAuth security advisory – AngularJS client-side template injection
                                                                                                                                                                                                                                            • SecureAuth security advisory – Machine Key Randomization
                                                                                                                                                                                                                                            • Setting the default theme for new realms
                                                                                                                                                                                                                                              • Support biometric options in login workflow with Authenticate app
                                                                                                                                                                                                                                                • Third party software licenses and notices
                                                                                                                                                                                                                                                • Troubleshooting
                                                                                                                                                                                                                                                  • SecureAuth IdP / Identity Platform Appliance audit trail event ID list
                                                                                                                                                                                                                                                    • Admin troubleshooting PIN support for FIDO2 WebAuthn
                                                                                                                                                                                                                                                      • Admin troubleshooting FIDO2 WebAuthn error and warning messages
                                                                                                                                                                                                                                                        • End user troubleshooting FIDO2 security key verification issues
                                                                                                                                                                                                                                                        • Glossary
                                                                                                                                                                                                                                                        • SecureAuth.com
                                                                                                                                                                                                                                                        • Community
                                                                                                                                                                                                                                                        • Support
                                                                                                                                                                                                                                                        print
                                                                                                                                                                                                                                                        • Prev
                                                                                                                                                                                                                                                        • Next
                                                                                                                                                                                                                                                        •  21.04
                                                                                                                                                                                                                                                        • SecureAuth Apps
                                                                                                                                                                                                                                                        • Authenticate App v20.03.02 documentation for iOS and Android
                                                                                                                                                                                                                                                        • Troubleshooting SecureAuth Authenticate app

                                                                                                                                                                                                                                                        Troubleshooting SecureAuth Authenticate app

                                                                                                                                                                                                                                                        Use the topics in this section to help you problem-solve.

                                                                                                                                                                                                                                                        In this section:

                                                                                                                                                                                                                                                        Search results

                                                                                                                                                                                                                                                          No results found

                                                                                                                                                                                                                                                          Would you like to provide feedback? Just click here to suggest edits.

                                                                                                                                                                                                                                                          • Prev
                                                                                                                                                                                                                                                          • Next
                                                                                                                                                                                                                                                          © 2021 SecureAuth
                                                                                                                                                                                                                                                          Publication date: