SecureAuth Connector troubleshooting

This topic is intended to provide troubleshooting issues with the SecureAuth Connector.


Connector is not responding.


There are some reasons why the Connector might not be responding:

  • Windows service is not running

  • There are no data store configurations; the Connector is installed and waiting for more instructions and is not able to do anything but send health checks


What you can do:

  • Restart the SecureAuth Connector Service from the Windows Control Panel

  • Look at the Connector logs for clues; the Connector log path is C:\ProgramData\SecureAuth Corporation\SecureAuth Connector\logs