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SecureAuth Connector update

If you have SecureAuth® Identity Platform release 19.07 or later, you should use the latest version of the SecureAuth Connector. Use this guide to check your SecureAuth Connector version and update as necessary.

For more information about the latest SecureAuth Connector version, see the SecureAuth compatibility guide.

Prerequisites and dependencies

  • Identity Platform release 19.07 or later, cloud deployment

  • At this time, the Connector is not certified for use on the Identity Platform on-premises appliance or a domain controller

  • Recommended installation on a standalone box

  • As a system administrator tasked with setting up the Identity Platform for your organization, you must have access to the same email used to provision and authenticate your access to the Identity Platform

  • Access to a local data store server containing your data stores

  • At minimum, the local data store server must have the following system requirements (the same configuration also applies to virtual machines):

    Operating Systems


    Ports to open

    Windows Server 2012 R2 (64-bit)

    Windows Server 2016 (64-bit)

    Windows Server 2019

    Internet Explorer 11+ or later

    Microsoft .NET Framework 4.7.2 or later

    Disk: 200MB

    RAM: 4GB

    Open port 443 to the data store

    Open port and add this to your firewall allow list

    Open any other ports to the data stores (for example, port 389 to the Active Directory)


    Be sure to install or update Microsoft .NET to 4.7.2 or later, as this requires a system reboot before you can download and install the Connector.

Check for current version of Connector

  1. Go to the directory where the SecureAuth Connector is installed.

    Typically, this is C:\Program Files\SecureAuth Corporation\SecureAuth Connector.

  2. Right click SecureAuth.Agent.Service and click Properties.

  3. Select Details to see the Connector version.


Updating the SecureAuth Connector


You do not need to uninstall the SecureAuth Connector before updating,

  1. Open the Identity Platform application.

  2. On the left side of the Identity Platform page, click Data Stores.

    The User Data Stores page opens.

  3. Click the Open Installer instructions link.


    The Connector Installer page opens.

  4. Click the .msi installer link.

    The installer file is downloaded and saved to your machine.

  5. Go to where the installer file is saved.

  6. Right click SecureAuthConnectorSetup.msi and run as Administrator.

    The prompt to update appears.

  7. Click Next.

  8. Follow the remaining installation prompts to complete updating the SecureAuth Connector.