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Arculix Mobile app user guide

Welcome to the Arculix Mobile app! The mobile app connects with the Arculix by SecureAuth multi-factor authentication (MFA) service to make logins more secure. Arculix Mobile generates login passcodes and sends you a push notification for one-tap authentication on your mobile device.

Supported authenticators include SMS, email, push, time-based one-time passcode (TOTP), security keys (like YubiKey, RFID, etc.), biometrics, security questions, FIDO authenticators, and passwords.

Accept or deny access in mobile app
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Operating system compatibility

The Arculix Mobile app is compatible with Android and iOS operating systems.

  • Android – Compatible on Android 8.0 or later

  • Apple – Compatible on iOS 11.0 or later

For any questions, concerns, or issues regarding the Arculix Mobile app, contact SecureAuth Support.

Download and install Arculix Mobile app

Android

In the Google Play Store, search for SecureAuth Arculix Mobile.

Google Play link: Arculix Mobile app

Apple

In the App Store, search for SecureAuth Arculix Mobile.

App Store link: Arculix Mobile app

Pairing your device

Before you can use Arculix Mobile, you must pair your mobile device with Arculix. After you install and open the app for the first time, you will see the pairing screen. The pairing options are described next.

In line pairing

Your organization will provide instructions to use a QR code on a secure website.

You can then pair your mobile device by scanning the QR code.

Scan QR code in mobile app
Email pairing

In the Arculix Mobile app, tap No QR Code? Sign Up! and enter your organization email to receive an email with instructions to pair.

At your workstation, open your email and use the Arculix Mobile app to scan the QR code in the body of the email.

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Magic Link

You can use a Magic Link for fast pairing on your mobile device.

Open the Pair your device email sent to you on your mobile device and tap the universal link.

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There is a known Apple issue with universal links. Read more here and OpenRadar.

Dashboard view

View event history, paired mobile device and paired workstations, and profile settings.

At the bottom of the screen, tap the Dashboard tab. The key areas of the Dashboard page are described next.

User profile

Tap the user profile icon in the top right to make edits to your user profile in these fields:

  • Email. Email used to receive a one-time passcode.

  • Phone. Phone number to receive a one-time passcode via SMS or voice call.

  • Security Question. A factor to verify your identity in certain situations.

Fast Switch menu (iOS devices only)

The Fast Switch feature allows you to quickly switch accounts with one tap. This feature is available when you have more than one account paired in the app. See Multi-accounts for more information.

Fast Switch display information. Access to Fast Switch is hidden if you only have one account. When there is more than one account in the mobile app, the following rules occur:

  • Fast Switch displays only the email in the title bar for multiple accounts on the same server.

    For example, user01@acme.com

  • Fast Switch displays the email and the server name in the title bar, for multiple accounts from different servers.

    For example, user01@acme.com (M2M)

Workstations

Displays the number of paired workstations.

To view paired workstations, and to add or remove workstations, tap Workstations.

To learn more about the Workstations function, see Workstations

Devices

Displays the number of paired devices.

To view the paired devices, tap Devices.

Auth Profile Strength

Determines the strength of your authentication profile.

A number below 100% means your authentication profile is incomplete. This is configurable by your organization and used to establish device trust and enable secure lifecycle management.

To update your authentication profile strength, tap the shield icon.

Recent transactions

Scroll up and down the page to view a history of authentication events.

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Arculix Mobile for Android

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Arculix Mobile for iOS

QR scan

Scan a QR code to pair a mobile device and log in without a password.

At the bottom of the screen, tap the QR Scan tab. The key functions of the QR scan page are described next.

Pair a mobile device

You can pair a mobile device by scanning a QR code.

There are two ways to pair your device:

  • QR code on a secure website. Your organization might provide a secure website with a QR code to scan and pair your device. This is known as inline pairing.

  • QR code in email. When you sign up for an account in Arculix Mobile, you'll receive a Pair your device email with QR code.

Use passwordless login

You can scan a QR code for passwordless login on web pages that support Arculix Mobile login.

The web page must be set up for passwordless login by your organization.

Use offline login

You can scan a QR code that contains a time-based one-tim password (TOTP) for offline authentication.

The web page must be set up for offline login by your organization.

Scan QR code in mobile app

Offline code

Access time-based one-time passcode (TOTP) for offline logins.

At the bottom of the screen, tap the Offline code tab. The key functions of the Offline Authentication page are described next.

Use TOTP Code

You can copy the TOTP code for offline login to your workstation or any TOTP-enabled web page.

Access settings

To edit or delete the offline authenticator data, tap the pen icon in the top right.

Add offline authenticator

To add an offline authenticator, tap the + icon on the top right.

You can then scan a QR code or enter it manually.

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Settings

Access app settings like sound, accounts, and help page. Some enterprise configurable settings are available.

At the bottom of the screen, tap the Settings tab. The key areas of the Settings page are described next.

General

Learn more about your version of the Arculix Mobile app or tap Help to be redirected to the Arculix Movile app user guide.

Preferences

Set your preferences for in-app notifications and language.

Arculix Lite switch. Optional feature set by your system administrator in Arculix. If this is available in the app, the slider allows you to switch the app into Basic Mode with a simplified display. The Basic Mode has only one screen (Dashboard) with access to QR scan and Settings.

Security

You can set a passcode to open the Arculix Mobile app by turning on App Lock.

Accounts

To edit or view your account settings, tap the account name.

On the page for the selected account, you can do the following:

  • Location Trust. To allow the Arculix Mobile app to use your location in the background to generate a trust score, turn on Location Trust. This can minmize user friction and improve your login authentication experience.

  • Remove Account. Use this option to remove your account from Arculix Mobile.

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To add another account, tap Add Account.

To unpair and remove this mobile device from your account in Arculix, tap Delete this device.

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Workstations

Access the Workstation function to login, logout and lock your workstation.

On the Dashboard tab, tap Workstations tab. Tap a workstation name to do any of the following described next.

Use TOTP code

View the TOTP code for offline login to your workstation.

Log Out

To remotely close all applications running on your workstation and log out of your workstation, tap Log Out.

Lock

To remotely lock your workstation, tap Lock.

Settings

To unpair your workstation or to pin the workstation in the list, tap the gear icon.

Take note that if you unpair your mobile device from the associated workstation, you must re-pair your mobile device before the next log in to the workstation.

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Multi-accounts

The Arculix Mobile app supports multiple accounts. This feature is currently only available for iOS devices.

  • Add another account. You can add another account in any of the following ways:

    • Go to the QR Scan tab and scan a pairing QR code.

    • Go to the Settings tab and click Add Account.

    • On your mobile device, open the pairing email and tap the Magic Link.

  • Switch accounts. Only one account at a time is selected and displayed in the app, like the transaction history on the Dashboard. However, you can switch accounts at any time. Use the Fast switch menu at the top of the Dashboard. Or, go to the Settings tab and switch accounts.

  • Working with multiple accounts. Some features work simultaneously for all accounts:

    • It shows all the TOTPs for each account on the app screen.

    • It displays the Push requests at any time and works for any account. It also displays which account the transaction request is tied to. You do not need to switch to a specific account to respond to incoming transaction requests.

    • When using the QR code scan, doing a web login, or pairing a workstation, it prompts you for which account the service belongs to.

Multiple accounts feature in mobile app