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Arculix Mobile app user guide

Welcome to the Arculix Mobile app! The mobile app connects with the Arculix by SecureAuth multi-factor authentication (MFA) service to make logins more secure. Arculix Mobile generates login passcodes and sends you a push notification for one-tap authentication on your mobile device.

Supported authenticators include SMS, email, push, time-based one-time passcode (TOTP), security keys (like YubiKey, RFID, etc.), biometrics, security questions, FIDO authenticators, and passwords.

Accept or deny access in mobile app
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Operating system compatibility

The Arculix Mobile app is compatible with Android and iOS operating systems.

  • Android – Compatible on Android 8.0 or later

  • Apple – Compatible on iOS 11.0 or later

For any questions, concerns, or issues regarding the Arculix Mobile app, contact SecureAuth Support.

Download and install Arculix Mobile app

Android

In the Google Play Store, search for SecureAuth Arculix Mobile.

Google Play link: Arculix Mobile app

Apple

In the App Store, search for SecureAuth Arculix Mobile.

App Store link: Arculix Mobile app

Pairing your device

Before you can use Arculix Mobile, you must pair your mobile device with Arculix. After you install and open the app for the first time, you will see the pairing screen. The pairing options are described next.

In line pairing

Your organization will provide instructions to use a QR code on a secure website.

You can then pair your mobile device by scanning the QR code.

Scan QR code in mobile app
Email pairing

In the Arculix Mobile app, tap No QR Code? Sign Up! and enter your organization email to receive an email with instructions to pair.

At your workstation, open your email and use the Arculix Mobile app to scan the QR code in the body of the email.

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Magic Link

You can use a Magic Link for fast pairing on your mobile device.

Open the Pair your device email sent to you on your mobile device and tap the universal link.

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There is a known Apple issue with universal links. Read more here and OpenRadar.

Dashboard view

View event history, paired mobile device and paired workstations, and profile settings.

At the bottom of the screen, tap the Dashboard tab. The key areas of the Dashboard page are described next.

User profile

Tap the user profile icon in the top right to make edits to your user profile in these fields:

  • Email. Email used to receive a one-time passcode.

  • Phone. Phone number to receive a one-time passcode via SMS or voice call.

  • Security Question. A factor to verify your identity in certain situations.

Workstations

Displays the number of paired workstations.

To view paired workstations, and to add or remove workstations, tap Workstations.

To learn more about the Workstations function, see Workstations

Devices

Displays the number of paired devices.

To view the paired devices, tap Devices.

Auth Profile Strength

Determines the strength of your authentication profile.

A number below 100% means your authentication profile is incomplete. This is configurable by your organization and used to establish device trust and enable secure lifecycle management.

To update your authentication profile strength, tap the shield icon.

Recent transactions

Scroll up and down the page to view a history of authentication events.

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QR scan

Scan a QR code to pair a mobile device and log in without a password.

At the bottom of the screen, tap the QR Scan tab. The key functions of the QR scan page are described next.

Pair a mobile device

You can pair a mobile device by scanning a QR code.

There are two ways to pair your device:

  • QR code on a secure website. Your organization might provide a secure website with a QR code to scan and pair your device. This is known as inline pairing.

  • QR code in email. When you sign up for an account in Arculix Mobile, you'll receive a Pair your device email with QR code.

Use passwordless login

You can scan a QR code for passwordless login on web pages that support Arculix Mobile login.

The web page must be set up for passwordless login by your organization.

Use offline login

You can scan a QR code that contains a time-based one-tim password (TOTP) for offline authentication.

The web page must be set up for offline login by your organization.

Scan QR code in mobile app

Offline code

Access time-based one-time passcode (TOTP) for offline logins.

At the bottom of the screen, tap the Offline code tab. The key functions of the Offline Authentication page are described next.

Use TOTP Code

You can copy the TOTP code for offline login to your workstation or any TOTP-enabled web page.

Access settings

To edit or delete the offline authenticator data, tap the pen icon in the top right.

Add offline authenticator

To add an offline authenticator, tap the + icon on the top right.

You can then scan a QR code or enter it manually.

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Settings

Access app settings like sound, accounts, and help page. Some enterprise configurable settings are available.

At the bottom of the screen, tap the Settings tab. The key areas of the Settings page are described next.

Preferences

Set your preferences for in-app notifications and language.

Security

You can set a passcode to open the Arculix Mobile app by turning on App Lock.

Accounts

To edit or view your account settings, tap the account name.

On the page for the selected account, you can do the following:

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  • Location Trust. To allow the Arculix Mobile app to use your location in the background to generate a trust score, turn on Location Trust. This can minmize user friction and improve your login authentication experience.

  • Remove Account. Use this option to remove your account from Arculix Mobile.

To add another account, tap Add Account.

To unpair and remove this mobile device from your account in Arculix, tap Delete this device.

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Workstations

Access the Workstation function to login, logout and lock your workstation.

On the Dashboard tab, tap Workstations tab. Tap a workstation name to do any of the following described next.

Use TOTP code

View the TOTP code for offline login to your workstation.

Log Out

To remotely close all applications running on your workstation and log out of your workstation, tap Log Out.

Lock

To remotely lock your workstation, tap Lock.

Settings

To unpair your workstation or to pin the workstation in the list, tap the gear icon.

Take note that if you unpair your mobile device from the associated workstation, you must re-pair your mobile device before the next log in to the workstation.

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