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Offline authenticator guide

This guide will walk you through how to use the Arculix Offline Authenticator feature. This feature allows a user to use a time-based one-time passcode (TOTP) for offline authentication. TOTPs act as an authentication factor to protect your accounts when your mobile device is offline and other authentication factors, like Push or SMS, are not available.


  • Mobile device with Arculix Mobile installed and paired to an account

Offline authenticator

In Arculix, from the left navigation, click Offline Authenticator.


Add a key to the Arculix Mobile app

  1. Open the Arculix Mobile app and tap Offline Code at the bottom of the app.

  2. To add a new TOTP, tap the plus (+) icon in the top right of the app, then tap QR Scan.

    Scan QR code in mobile app
  3. Use your mobile device camera in the app to scan the QR code.

    If successful, you will see a new code shown on the Offline Authenticator screen in the Arculix Mobile app.

Generate a new key

If you believe your Offline Authenticator key has been compromised, you can generate a new key by clicking Generate New Key. A new secret key will be generated which can be added to the Arculix Mobile app by following the steps above.


Clicking Generate New Key will invalidate your existing key and you must follow the directions above to add the newly generated key.