IT Glue SAML integration
Multi-Factor Authentication (MFA) is an extra layer of security used when logging into websites or apps. Individuals are authenticated through more than one required security and validation procedure that only they know or have access to.
Security Assertion Markup Language (SAML) is a protocol for authenticating to web applications. SAML allows federated apps and organizations to communicate and trust one another’s users.
IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, and asset tracking.
Arculix by SecureAuth offers a simple method for adding Multi-Factor Authentication (MFA) to IT Glue via its SAML solution.
Prerequisites
Configured Arculix instance and user account with administrative privileges for Arculix.
Configured Arculix LDAP Agent.
For more information, see the Arculix LDAP Agent deployment guide.
User account with administrative privileges for IT Glue.
Arculix SAML configuration as an Identity Provider (IdP)
In this section, you'll add an application for IT Glue and set the SAML configuration settings. This will represent the Identity Provider (IdP) side of the configuration.
Log in to Arculix with an administrative account and go to Applications.
Click Create New Application.
In the New Application form, on the General tab, set the following configurations:
Name
Set the name of the application. This is the name to display for push notifications, in the Admin panel, Application portal, and audit logs.
For example, IT Glue.
Type
Set to SAML Service Provider.
Out of Band Methods
Select the allowed methods end users can choose to approve MFA requests.
For example, Arculix Mobile app (push notifications), SMS, or Security Key.
Message for MFA Requests
Optional. Type a message displayed to end users when sending an MFA request via push notification, SMS, or email.
Select the SAML Service Provider Configuration tab, and set the following configurations:
Issuer or Entity ID
Enter a URL in the format
https://subdomain.itglue.com, wheresubdomainis the name of your IT Glue subdomain.Log in URL
Enter the same URL format as the Issuer or Entity ID value,
https://subdomain.itglue.com, wheresubdomainis the name of your IT Glue subdomain.NameID Format
Set to Email Address.
Name Identifier
Set to Email.
ACS URL
The Assertion Consumer Service, or ACS, URL that tells the IdP where to redirect an authenticated user after login.
Enter this URL in the format
https://subdomain.itglue.com/saml/consume, wheresubdomainis the name of your IT Glue subdomain.Single Logout URL
(Optional) If required, enter a URL where IT Glue can redirect users after they log out of IT Glue.
Algorithm
Set to RSA-SHA256.
At the bottom of the page, click Add New Attribute Assertion and populate the fields like the table below:
Friendly Name
Name
Value
Name Format
Email
mail
mail
unspecified
userPrincipalName
userPrincipalName
userPrincipalName
unspecified
Save your changes.
IT Glue configuration
In this section, you'll configure IT Glue as a service provider (SP).
Download the SAML metadata and certificate for your organization from Arculix.
Metadata download:
https://sso.acceptto.com/<myorganization>/saml/download/metadataView metadata:
https://sso.acceptto.com/<myorganization>/saml/metadataCertificate download:
https://sso.acceptto.com/<myorganization>/saml/download/certCaution
Important recommendation before proceeding to the next step. Log in to your IT Glue account twice - one time using a regular browser, and again using incognito / private browser mode.
Or, log in to two separate browsers. In case of a lock out in another window, this ensures that you are still logged in to your account.
Log in to your IT Glue subdomain with an administrative account.
From the top menu, click Account and then on the left, select Settings.
Select the Authentication tab.
A User Authentication Option page appears, similar to the following example.
Move the slider to ON for Enable SAML SSO.
When you enable SAML SSO, the form fields appear.
On the Enable SAML SSO form, set the following configurations.
Issuer URL
Enter the Entity ID URL found in the Arculix metadata.
For example,
https://sso.acceptto.com/<myorganization>/samlSAML Login Endpoint URL
Enter the login URL found in the Arculix metadata.
For example,
https://sso.acceptto.com/<myorganization>/saml/authSAML Logout Endpoint URL
Enter the Logout URL found in the Arculix metadata.
For example,
https://sso.acceptto.com/<myorganization>/saml/logoutFingerprint
Enter the fingerprint of the Arculix certificate. You can find the certificate in different ways.
For example, you can use OpenSSL and run the following command to view the certificate fingerprint / thumbprint:
openssl x509 -noout -fingerprint -sha1 -inform pem -in [Arculix-Cert.pem]
Note
IT Glue recommends getting the certificate fingerprint with the
SHA1algorithm.Certificate
Copy the Arculix SAML Signing Certificate that you obtained in Step 1 and paste into this field.
Note
Make sure that there are no extra spaces trailing at the end of the certificate string (such as after
-----END CERTIFICATE-----).Save your changes.
Test your application integration
Go to your IT Glue account subdomain, such as
mycompany.itglue.comand log in.You will be redirected to the Arculix SSO page.
After successful authentication, select your preferred MFA method to approve access to the IT Glue application.
You will be redirected and logged in to IT Glue.
Support
If you have questions or need assistance, contact SecureAuth Support.
Sales
Want to learn more about our MFA solutions? Contact our Professional Services for a demo today.
Disclaimer
All product names, trademarks, and registered trademarks are the property of their respective owners.
All company, product, and service names used in this document are for identification purposes only. The use of these names, trademarks, and brands do not constitute an endorsement by the SecureAuth Corporation.