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IT Glue SAML integration

Multi-Factor Authentication (MFA) is an extra layer of security used when logging into websites or apps. Individuals are authenticated through more than one required security and validation procedure that only they know or have access to.

Security Assertion Markup Language (SAML) is a protocol for authenticating to web applications. SAML allows federated apps and organizations to communicate and trust one another’s users.

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, and asset tracking.

Arculix by SecureAuth offers a simple method for adding Multi-Factor Authentication (MFA) to IT Glue via its SAML solution.


  • Configured Arculix instance and user account with administrative privileges for Arculix.

  • Configured Arculix LDAP Agent.

    For more information, see the Arculix LDAP Agent deployment guide.

  • User account with administrative privileges for IT Glue.

Arculix SAML configuration as an Identity Provider (IdP)

In this section, you'll add an application for IT Glue and set the SAML configuration settings. This will represent the Identity Provider (IdP) side of the configuration.

  1. Log in to Arculix with an administrative account and go to Applications.

  2. Click Create New Application.

    Create new application
  3. In the New Application form, on the General tab, set the following configurations:


    Set the name of the application. This is the name to display for push notifications, in the Admin panel, Application portal, and audit logs.

    For example, IT Glue.


    Set to SAML Service Provider.

    Out of Band Methods 

    Select the allowed methods end users can choose to approve MFA requests.

    For example, Arculix Mobile app (push notifications), SMS, or Security Key.

    Message for MFA Requests 

    Optional. Type a message displayed to end users when sending an MFA request via push notification, SMS, or email.

  4. Select the SAML Service Provider Configuration tab, and set the following configurations:

    Issuer or Entity ID 

    Enter a URL in the format, where subdomain is the name of your IT Glue subdomain.

    Log in URL 

    Enter the same URL format as the Issuer or Entity ID value, , where subdomain is the name of your IT Glue subdomain.

    NameID Format 

    Set to Email Address.

    Name Identifier 

    Set to Email.

    ACS URL 

    The Assertion Consumer Service, or ACS, URL that tells the IdP where to redirect an authenticated user after login.

    Enter this URL in the format, where subdomain is the name of your IT Glue subdomain.

    Single Logout URL

    (Optional) If required, enter a URL where IT Glue can redirect users after they log out of IT Glue.


    Set to RSA-SHA256.

  5. At the bottom of the page, click Add New Attribute Assertion and populate the fields like the table below:

    Friendly Name



    Name Format









  6. Save your changes.

IT Glue configuration

In this section, you'll configure IT Glue as a service provider (SP).

  1. Download the SAML metadata and certificate for your organization from Arculix.

    Metadata download:<myorganization>/saml/download/metadata

    View metadata:<myorganization>/saml/metadata

    Certificate download:<myorganization>/saml/download/cert


    Important recommendation before proceeding to the next step. Log in to your IT Glue account twice - one time using a regular browser, and again using incognito / private browser mode.

    Or, log in to two separate browsers. In case of a lock out in another window, this ensures that you are still logged in to your account.

  2. Log in to your IT Glue subdomain with an administrative account.

  3. From the top menu, click Account and then on the left, select Settings.

  4. Select the Authentication tab.

    A User Authentication Option page appears, similar to the following example.

  5. Move the slider to ON for Enable SAML SSO.

    When you enable SAML SSO, the form fields appear.

  6. On the Enable SAML SSO form, set the following configurations.

    Issuer URL

    Enter the Entity ID URL found in the Arculix metadata.

    For example,<myorganization>/saml

    SAML Login Endpoint URL

    Enter the login URL found in the Arculix metadata.

    For example,<myorganization>/saml/auth

    SAML Logout Endpoint URL

    Enter the Logout URL found in the Arculix metadata.

    For example,<myorganization>/saml/logout


    Enter the fingerprint of the Arculix certificate. You can find the certificate in different ways.

    For example, you can use OpenSSL and run the following command to view the certificate fingerprint / thumbprint:

    openssl x509 -noout -fingerprint -sha1 -inform pem -in [Arculix-Cert.pem]


    IT Glue recommends getting the certificate fingerprint with the SHA1 algorithm.


    Copy the Arculix SAML Signing Certificate that you obtained in Step 1 and paste into this field.


    Make sure that there are no extra spaces trailing at the end of the certificate string (such as after -----END CERTIFICATE-----).

  7. Save your changes.

Test your application integration

  1. Go to your IT Glue account subdomain, such as and log in.

  2. You will be redirected to the Arculix SSO page.

    Application login page with QR code
  3. After successful authentication, select your preferred MFA method to approve access to the IT Glue application.

    Select MFA method
  4. You will be redirected and logged in to IT Glue.


If you have questions or need assistance, contact SecureAuth Support.


Want to learn more about our MFA solutions? Contact our Professional Services for a demo today.


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