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ManageEngine ServiceDesk Plus SAML integration

Multi-Factor Authentication (MFA) is an extra layer of security used when logging into websites or apps. Individuals are authenticated through more than one required security and validation procedure that only they know or have access to.

Security Assertion Markup Language (SAML) is a protocol for authenticating to web applications. SAML allows federated apps and organizations to communicate and trust one another’s users.

Arculix by SecureAuth, as a SAML provider, improves the user login experience for ServiceDesk Plus users with convenient MFA, and offers a simple SAML solution for adding MFA and single sign-on (SSO) on the ServiceDesk Plus portal.

Prerequisites

  • Configured Arculix instance and user account with administrative privileges for Arculix.

  • Configured Arculix LDAP Agent.

    For more information, see the Arculix LDAP Agent deployment guide.

  • User account with administrative privileges for ServiceDesk Plus.

ServiceDesk Plus configuration

In this section, you'll configure ServiceDesk Plus as a service provider (SP).

  1. Download the SAML metadata and certificate for your organization from Arculix.

    Metadata download: https://sso.acceptto.com/<myorganization>/saml/download/metadata

    View metadata: https://sso.acceptto.com/<myorganization>/saml/metadata

    Certificate download: https://sso.acceptto.com/<myorganization>/saml/download/cert

  2. Log in to your ServiceDesk Plus admin portal as an administrator and go to the Admin tab.

    ServiceDesk Plus admin portal

  3. Go to Account Details > SAML Single Sign On and click New SAML Configuration.

    SAML single sign on configuration

  4. Type a name for the SAML connection and click Create.

    SAML configuration name

  5. On the next page, select the Mark as Default SAML Configuration check box.

    In the Service Provider Details section, you'll need to copy these values for the SAML Service Provider Configuration in Arculix.

    ServiceDesk Plus service provider details

  6. In the Configure Identity Provider Details section, set the following configurations:

    Login URL

    Copy and paste from the Arculix metadata file.

    Logout URL

    Copy and paste from the Arculix metadata file.

    Name ID Format

    Set to Email Address.

    Algorithm

    Set to RSA_SHA256.

    Certificate

    Upload the certificate file from Arculix.

    Identity provider details

  7. Save your changes.

  8. On the SAML Single Sign on page, move the slider to Enabled to enable the SAML SSO.

    Enable SAML single sign-on

Arculix SAML configuration as an Identity Provider (IdP)

In this section, you'll add an application for ServiceDesk Plus and set the SAML configuration settings. This will be the Identity Provider (IdP) side of the configuration.

  1. Log in to Arculix with an administrative account and go to Applications.

  2. Click Create New Application.

    Create new application

  3. In the New Application form, on the General tab, set the following configurations:

    Name

    Set the name of the application. This is the name to display for push notifications, in the Admin panel, Application portal, and audit logs.

    For example, ServiceDesk Plus.

    Type

    Set to SAML Service Provider.

    Out of Band Methods

    Select the allowed methods end users can choose to approve MFA requests.

    For example, Arculix Mobile app (push notifications), SMS, or Security Key.

    Message for MFA Requests

    Optional. Type a message displayed to end users when sending an MFA request via push notification, SMS, or email.

    arculix_new_app_servicedesk.png

  4. Select the SAML Service Provider Configuration tab, and set the following configurations:

    Issuer or Entity ID 

    Enter the Issuer/EntityID provided in ServiceDesk Plus.

    Log in URL 

    This login URL is the same as the ACS URL provided in ServiceDesk Plus.

    NameID Format 

    Set to Email Address.

    Name Identifier 

    Set to Email.

    ACS URL 

    Enter the ACS URL provided in ServiceDesk Plus.

    Certificate 

    Certificate is provided in ServiceDesk Plus. Copy and paste the certificate URL here.

    arculix_servicedesk_saml_settings.png

  5. Save your changes.

Test your application integration

  1. Go to your ServiceDesk Plus portal and log in using the SAML Single Sign On option.

    ServiceDesk Plus login

  2. You will be redirected to the Arculix SSO page.

    Application login page with email

  3. After successful authentication, select your preferred MFA method to approve access to the ServiceDesk Plus application.

    Select MFA method

  4. Using an easy and passwordless authentication method, it redirects you to the ServiceDesk Plus portal page.

    ServiceDesk Plus dashboard

Support

If you have questions or need assistance, contact SecureAuth Support.

Sales

Want to learn more about our MFA solutions? Contact our Professional Services for a demo today.

Disclaimer

All product names, trademarks, and registered trademarks are the property of their respective owners.

All company, product, and service names used in this document are for identification purposes only. The use of these names, trademarks, and brands do not constitute an endorsement by the SecureAuth Corporation.

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