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Blackberry SecureAuth Mobile OTP App Troubleshooting / Common Issues


Use this guide to resolve common issues presented with the SecureAuth Mobile OTP App for Blackberry.


SecureAuth announced the end of life for these products on September 22, 2016



Release Date

Removal from App Store

SecureAuth OTP for Blackberry

June 24, 2014

October 20, 2016

SecureAuth OTP RC for Blackberry

July 31, 2015

October 20, 2016

NOTE: If currently installed on the end-user mobile device, either app can still be used, as long as it is not deleted from the device

However, no new updates will be provided, and once deleted, the app cannot be reinstalled

Force Frame Breakout

Follow these configuration steps to ensure the Blackberry Mobile OTP App properly loads pages

SecureAuth IdP Web Admin

1. In the Advanced Configuration section, select False from the Force Frame Break Out dropdown



Click Save once the configurations have been completed and before leaving the System Info page to avoid losing changes


2. In IIS Manager, expand Sites, go to Default Website, and select the OATH Provisioning Realm / SecureAuth App Enrollment Realm (e.g.

3. Double-click the HTTP Response Headers icon in the feature list

4. Locate X-Frame-Options and remove entirely

5. Click OK to save changes

Confirm Changes

1. To confirm the changes, open a Chrome browser and browse to the OATH Provisioning / SecureAuth App Enrollment Realm

2. Access the Developer Tools

3. Select the Network tab, and click Record (red circle)

4. Refresh the page, and select secureauth998/ (or the realm being used)

5. Confirm that under Response Headers, no X-Frame-Options appear

Web Service Requirements

Follow these steps if using Web Service (Multi-Data Store) in the OATH Provisioning / SecureAuth App Enrollment Realm

Data Tab


If in the OATH Provisioning Realm / SecureAuth App Enrollment Realm (e.g. SecureAuth998) utilizes the Web Service (Multi-Data Store) option (as shown in image), then the Server URL must be set to https://<SecureAuthIdPFQDN>/<OATHProvisioningRealm>/WebService/ProfileWS.svc in the application enrollment process, e.g.