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How to Download Files via ShareFile

Introduction

Summary

SecureAuth uses the Citrix ShareFile service to deliver files to our end-user customers, especially files that are either too large or too sensitive to deliver via email. ShareFile is a flexible system that can be used for multiple methods of file delivery and security options. This is the primary delivery mechanism for Virtual Machine images of SecureAuth IDP appliance. Files can be shared either via a direct download link that requires no logon, or via folder sharing that uses a free ShareFile account and optionally allows for FTPS as well as HTTPS downloading. SecureAuth primarily uses Direct Download links for file delivery.

Security Notes

  • ShareFile uses SSL encryption for security for both account information and for file encryption during transport.

  • In some corporate networks, access to ShareFile.com websites may be blocked by a web filtering security software. If possible, request that your network administrators white-list the secureauth.sharefile.com domain. If this is not possible, contact your sales or support representative for alternative download methods.

  • If you have any concerns about security, or believe you may be the victim of a phishing attack, contact SecureAuth support for immediate assistance.

Four Step-by-Step Methods to Downloading Files

  • Method 1: Anonymous web download via ShareFile Email. This method is typically used for simple non-sensitive documentation downloads.

  • Method 2: Download via SecureAuth Email. Typically used for large client-specific file deliveries.

  • Method 3: Folder sharing via HTTPS. Typically used for delivering complex sets of files.

  • Method 4: Folder sharing via FTPS. Typically used when web-based downloads are being blocked.

Anonymous web download via ShareFile email

This method is typically used for simple non-sensitive documentation downloads.

  1. Look for an email invite via ShareFile.com from your SecureAuth account manager or support representative with the download link.

    • If you don't receive the email, check your Spam/Junk mail folder

    • Emails may come directly from SecureAuth staff or from mail-sf-notifications.com on behalf of SecureAuth

    • Sample email:

      18645296.png

  2. To verify that the download link is valid, hover over the link in the page to ensure the URL starts with https://secureauth.sharefile.com. Alternatively you can copy and paste the link that displays in plain text at the bottom of the email.

    18645297.png

  3. Click the link to access the download page.

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Tip

If you prefer, certain file types (ED Adobe Acrobat) can be viewed directly in your browser.

Download via SecureAuth email

Typically used for large client-specific file deliveries.

  1. Look for an email invite from your SecureAuth account manager or support representative with the download link.

    • If you don't receive the an email, check your Spam/Junk mail folder

    • Emails may come directly from SecureAuth staff or from mail-sf-notifications.com on behalf of SecureAuth

      SampleEmail.png

    • Sample email:

      image2014-7-28_12_4_26.png

  2. To verify that the download link is valid please hover over the link in the page to ensure the URL starts with https://secureauth.sharefile.com.

    18645297.png

  3. Click the link shown in step 2 to access the download page

  4. Enter your full name and email address

  5. Fill out the information, and then click Continue to Download Page

Tip

If you prefer, certain file types (ED Adobe Acrobat) can be viewed directly in your browser.

Folder sharing via HTTPS

Typically used for delivering complex sets of files.

  1. Perform the appropriate option listed below:

    • If you already have a SecureAuth ShareFile account setup:

      In the Customer Login section, enter your email address and password.

    • If you do not have a SecureAuth ShareFile account setup:

      1. Click the Forgot your password link

      2. Check your email for the password reset link

      3. Create a password for your account

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  2. Click the folder name to view the contents.

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  3. Select one or more files to download

Folder sharing via FTP

Used when web-based downloads are being blocked.

  1. To enable FTP access, request permission for access from your SecureAuth sales or support representative

  2. Perform the appropriate option listed below:

    • If you already have a SecureAuth ShareFile account setup:

      In the Customer Login section, enter your email address and password

    • If you do not have a SecureAuth ShareFile account setup:

      1. Click the Forgot your password link

      2. Check your email for the password reset link

      3. Create a password for your account

        18645016.png

        Once logged on, the files and folders shared with you by SecureAuth display

  3. Go to the My Settings tab and select FTP settings

    If you don't see these options, please contact SecureAuth Support

  4. Make a note of the FTP server information for your account

  5. Click the Detailed Set-up Instructions for the most popular Windows or Macintosh FTP clients

    18645011.png

    If you cannot find instructions for your FTP client or need further assistance, contact SecureAuth support.

  6. Configure your FTP client using the FTP server information and logon. The folders shared with you display in the root of the FTP site.

  7. Expand the folders to access the files

    18645015.png

Note

The folder name contains the account of the SecureAuth employee who shared the folders with you.

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