ServiceNow (SP-initiated) Integration Guide

1. In the Profile Fields section, map the directory field that contains the user's ServiceNow ID to the SecureAuth IdP Property

For example, add the ServiceNow ID Field to the Email 2 Property if it is not already contained somewhere else

2. Select SAML 2.0 (SP Initiated) Assertion Page from the Authenticated User Redirect dropdown in the Post Authentication tab in the Web Admin

3. An unalterable URL will be auto-populated in the Redirect To field, which will append to the domain name and realm number in the address bar (Authorized/SAML20SPInit.aspx)

4. A customized post authentication page can be uploaded, but it is not required

User ID Mapping

5. Select the SecureAuth IdP Property that corresponds to the directory field that contains the ServiceNow ID (Email 2)

6. Select urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified from the Name ID Format dropdown (default)

Select a different option if ServiceNow requires it, which the Service Provider (SP) will provide

7. Select False from the Encode to Base64 dropdown

SAML Assertion / WS Federation

8. Set the WSFed/SAML Issuer to a Unique Name that will be shared with ServiceNow

The WSFed/SAML Issuer must match exactly on the SecureAuth IdP side and the ServiceNow side

9. Set the SAML Audience to https://<company>.service-now.com

10. Provide the SP Start URL to enable SSO and to redirect users appropriately to access ServiceNow

For example, the SP Start URL would be https://company.service-now.com

11. Set the SAML Offset Minutes to make up for time differences between devices

12. Set the SAML Valid Hours to limit for how long the SAML assertion is valid

Note

No configuration is required for the WSFed Reply To/SAML Target URL, SAML Consumer URL, or SAML Recipient fields

13. Leave the Signing Cert Serial Number as the default value, unless there is a third-party certificate being used for the SAML assertion

If using a third-party certificate, click Select Certificate and choose the appropriate certificate

ServiceNow requires the certificate to be in PEM format

14. Provide the Domain in order to Download the Metadata File to send to ServiceNow (if required)

Warning

Click Save once the configurations have been completed and before leaving the Post Authentication page to avoid losing changes

Forms Auth / SSO Token

Optionally, in the Forms Auth / SSO Token section, click the View and Configure FormsAuth keys/SSO token link to configure the token/cookie settings and configure this realm for SSO.

To configure token/cookie settings for this realm, expand this panel and do the following...

1. In the Forms Authentication section, set the following:

   Require SSL	If the SSL is required to view the token, set to True.
   Cookieless	Indicate whether SecureAuth IdP will deliver the token in a cookie to the user's browser or device: UseCookies – Always deliver a cookie UseUri – Do not deliver a cookie, deliver the token in a query string AutoDetect – Deliver a cookie if the user's settings allow it. UseDeviceProfile – Deliver a cookie if the browser settings allow it, regardless of the user's settings
   Sliding Expiration	For the cookie to remain valid as long as the user is interacting with the page, set to True.
   Timeout	Set the length of time in minutes the cookie is valid.

2. In the Machine Key section, set the following:

   Validation	If the default value does not match your organization's requirements, choose another value.
   Decryption	If the default value does not match your organization's requirements, choose another value.

3. In the Authentication Cookies section, set the following:

   Persistent

   Set one of the following values: True - Expires after Timeout – Allow the cookie to be persistent False - Session Cookie – Allow the cookie to be valid as long as the session is open, and expires when the browser is closed or the session expires

4. Save your changes.

Note

To configure this realm for SSO, refer to SecureAuth IdP Single Sign-on Configuration

Note

To configure this realm for Windows Desktop SSO, refer to Windows desktop SSO configuration

1. Log into the ServiceNow Admin Console

2. Type SAML in the Search Field

3. Click Properties in the left-side menu

4. Check Yes in the Enable external authentication section

5. Set the Identity Provider's AuthnRequest base URL to the Fully Qualified Domain Name (FQDN) of the SecureAuth IdP appliance, followed by the realm number of the ServiceNow integrated realm in the SecureAuth IdP Web Admin

For example, https://secureauth.company.com/secureauth1

6. Set the Identity Provider's SingleLogoutRequest base URL to the Fully Qualified Domain Name (FQDN) of the SecureAuth IdP appliance, followed by the realm number of the ServiceNow integrated realm in the Web Admin

For example, https://secureauth.company.com/secureauth1

7. Set the Service-now instance URL to the ServiceNow domain, followed by /navpage.do

For example, https://company.service-now.com/navpage.do

8. Set the Issuer to the Unique Name set in the Web Admin (step 8)

9. Set the Subject's NameID to email

10. Set the NameID policy to urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

11. Click Save

12. Click Certificate in the left-side menu

13. Provide a Name

14. Select PEM from the Format dropdown

15. Select Trust Store Cert from the Type dropdown

16. Copy the content from the Signing Certificate from the Web Admin (step 13) and paste it into the PEM Certificate field

17. Click Save