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OVF Template Deployment Error on Older Versions of VMware ESXi


The following error appears when an OVF template is deployed on an older version of VMware ESXi: The OVF package requires unsupported hardware "Unsupported hardware family vmx-##".

This error is related to the virtual hardware version configured for the OVF template – it is not supported by the vSphere version currently running.

Applies to

SecureAuth IdP Virtual Appliances running on VMware ESXi versions 4.x - 6.x

SecureAuth IdP Version

OS Version


Windows Server 2012 R2


Perform these steps as a workaround:

1. Select the SecureAuthIdPAppliance-2012r2-vmware.X.0-vX.X-XXXXXXXX.ova file and use 7-Zip or WinZip to extract its contents to a folder of the same name, without the file extension – that is: SecureAuthIdPAppliance-2012r2-vmware.X.0-vX.X-XXXXXXXX

The folder should contain the following extracted contents:.vmdk files, .ovf file, and .mf file

2. Right-click the .ovf file and edit it in a text editor such as Notepad

3. Find the line <vssd:VirtualSystemType>vmx-##</vssd:VirtualSystemType> and change the vmx-## value

– e.g. change vmx-10 tovmx-09, or to a different hw-version working with the ESXi

4. Save changes to the .ovf file and close the file

5. OPTIONAL: Calculate the SHA-1 hash of the .ovf file and replace the hash value in the .mf file

NOTE: Removing the .mf file from the OVF file structure (folder) typically works

6. Import the OVF template, as customary, in the environment

Related Topic

OVF File Errors on Unsupported VMware ESXi Versions