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SecureAuth IdP Appliance issue: network connectivity lost in VMware Environment


This article discusses an issue in which a Virtualized SecureAuth IdP Appliance running in a VMware environment intermittently loses network connectivity for brief periods.

Applies to

SecureAuth IdP Appliances on Windows Server 2012 or 2012 R2 in VMware environments


1. The SecureAuth IdP Appliance intermittently loses network connectivity

2. The following types of entries appear on the Windows System Event Log

  • Intel(R) 82574L Gigabit Network Connection Network link is disconnected

  • Intel(R) 82574L Gigabit Network Connection Network link has been established at 1Gbps full duplex


SecureAuth IdP Appliances currently ship with a virtual E1000e network adapter configured and enabled

On Windows Server 2012 and 2012 R2, the bundled driver for the E1000e causes issues in VMware environments


VMware does not currently have a resolution for this issue, but recommends using a VMXNET3 network adapter as a workaround

See the VMware support document Windows 2012 virtual machines using E1000/E1000e driver experience loss of network connectivity (2109922) for further information about this issue.