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SecureAuth Error Codes

These messages are presented to the end-user based on various conditions. The following messages may be shown.

Error message during registration: Unable to use selected registration method, please choose another method

Message when you scroll over red error message: An unsecured or incorrectly secured fault was received from the other party. See inner FaultException for the fault code and detail.

Solution: The time on the SecureAuth appliance was off. Change to the correct local time to resolved.

0

Certificate Request Error: Please close out your web browser and try again. If problem persists, contact help desk for assistance

  • Private key corruption / Browser cannot access the private key path

    • Run this utility

    • really odd case where running thru FF fixed the private key store

-2

ActiveX - browser registration all check

  • 6.0.7 patch

3

Please contact admin - Unable to contact the Certificate Authority (WSE 3.0 configuration is incorrect)

  • Check time on the SecureAuth Appliance

  • Check appliance connectivity to x509.multifactortrust3.com

  • Try SMS or telephony and hover over the red "Unable to use selected registration method, please choose another method" for detailed troubleshooting messages

4

Please contact admin - Unable to verify personal cert(please remove all securauth components [AX and certs]

  • 2008 / 6.0 upgrades from 5.x

  • Make sure WCF client & service serial numbers are populated

  • Try SMS or telephony and hover over the red "Unable to use selected registration method, please choose another method" for detailed troubleshooting messages

6

Please contact admin- Crupto APIs unavailable(please check to see if capicom.dll is installed on the server)

7

SSL cert not found (Please check to see if you are accessing this site via HTTPS)

8

MFA Root Certificate not available(Are you admin on this machine?)

10

Please contact admin - Bad or missing connhelper

11

  • Server Identity Certificate mismatch

  • The secureauth appliance is unable to to pull the SSL Termination point. Has it expired? Firewall rule? DNS?

    >Ver 5.4.5 Workflow>> SSL Termination Cert -- copy blog out and save as a .cer on the desktop and double click or view via cert manager

    <Ver 5.4.5 Workflow >> SSL Cert Address & SSL Termination Point

    insert cert addy into IE and view the certificate and view the error and verify the SSL Term Cert

  • Look in IIS see if 127.0.0.1 has been assigned to port 443.

    If old SSL Cert is in memory.....change parameter on instance and save and update and change back facilitate an IIS cache flush/ virtual directory update. Otherwise do a global instance flush by doing START>>run>>iisrestart

15

SecureAuth has encountered an error. To remedy, please try (1) of the following steps: Please close all browsers and try again. Please update your Java, by going to www.java.com

101

Memory allocation failed

102

Memory copy failed

103

Message open to decode failed

104

Mandatory Security Upgrade - Multifactor has determined that this machine is running an out-of-date, insecure version of Java. For security purposes, MultiFactor require a Java JRE upgrade*.*

*Mac only...remove the cert from the keychain and then re-enroll

105

Message encode parse error

106

Certificate format error

201/202/210

SecureAuth was unable to launch the JavaApplet in a timely manner. Please close out your browser and try again. If problem persists, contact help desk for assistance

301

SecureAuth was unable to authenticate a credential. Please contact helpdesk to obtain one

302

SecureAuth has detected an expired credential. You are required to have a current credential before continuing to the next step. Please contact helpdesk to obtain one.

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