- SecureAuth IdP 9.2
- Knowledge Base
- Errors / Known Issues
- Resolving "503 Service Unavailable" Error
Resolving "503 Service Unavailable" Error
Note
If you receive a 503 Service Unavailable error from all realms, see the document Transaction Log Service Errors.
Symptom
User receives a 503 Service Unavailable error when accessing https://localhost/secureauth0/localAdmin.aspx
Resolution
To resolve "503 Service Unavailable" issues, there are two main items to look at:
SecureAuth0 account
SecureAuth0 account must be a member of the local Administrator's group.
Ensure the SecureAuth0 account is not locked or disabled.
If the appliance has been joined to the domain, ensure there are no GPOs limiting the rights of local service accounts.
SecureAuth0Pool Application pool
SecureAuth0 local account/application pool configuration password mismatch. You can run Start > All Programs > SecureAuth > "Refresh_SecureAuth0" to refresh the password and set the application pool.
Also:
Run Start > All Programs > SecureAuth > "Reset File Perms and Shares" to ensure the basic permissions have been refreshed.
If you suspect .NET is corrupt, you can "repair" .NET 4 using the add programs console or downloading it from Microsoft.